Klarna flip from AI-first to hiring people again, Survey Reveal AI projects fail

fortune.com

29 points·amarcheschi··10 comments

"the risk of falling behind drives them to invest in some technologies before they have a clear understanding of the value they bring to the organization,”

A clear and obvious description of "herd mentality" --- just the sort of thing executives are paid the big bucks to avoid.

No, boards usually want CEOs to “keep up” and follow big macro trends. Even when it’s irrational.

Let’s not dismiss the fact that many boards have the CEO as a their chairman alongside other c-suite executive members

Even a really dumb cow can "keep up" with the herd.

> just 1 in 4 projects delivers the return it promised and even fewer are scaled up

I would love to see a control here. How many non-AI process optimization projects fail to deliver ROI or are scaled up?

Probably about the same. IT process modernization efforts are as old as computers, and usually fail due to the (utterly foreseeable, but hubristically unforeseen) complexity in existing systems that only work due to undocumented institutional knowledge performed by humans.

http://web.archive.org/web/20250509135955/https://fortune.co...

One thing I liked about the McDonalds AI drive through bot was that it would do whatever you said. If I’m very specific with a human, they listen but don’t actually do it. You get what you get. AI will ring up anything and everything you want.

Congrats to them on deciding to step back from the ledge instead of over it.

Not that they need my congratulations. They did it for money, I'm sure, which at least is reassuring in its own way.

Maybe the CEO was playing Cyberpunk 2077 and found out about the Delamain corporation. :D

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