"37signals can cry foul, but they're discovering the downside of making products with low barriers to entry." according to the first comment on the 37Signals issue on readwriteweb (http://www.readwriteweb.com/archives/huddlechat_campfire_rip...) That and "you can't btch about it because you don't have the fanbase"; pretty much sums up this article :) But still a nice read.