Vibe coders don't know what they're paying for
old.reddit.com
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Naturally, he put his credit card down and got the API key on a $27/mth Pro Plan which includes 8m tokens of usage every month followed by $1.40 per million tokens.
A week later, he's on our support email surprised by a $200+ charge on his card. He was pissed, angry demanding a refund. Typically for situations like this, we do a partial refund to cover the cost for first-time customers if they honestly made a mistake and used more than intended.
That's when we realized, we didn't have a single $200+ charge tied to his account, only the $27/mth charge and we were so confused. We asked for the bank record/statement/invoice ID or anything that can help us find this charge.
That's when he sent an attached Cursor support email and invoices! And then all the pieces came together. He thought Cursor and JigsawStack were the same company because Cursor suggested to install the JigsawStack SDK. He got a $200+ charge from Vibe coding too hard! He was using max mode which is like 0.05 a prompt or something around those lines.
As you can see we have a language barrier as well. We tried our best to explain how these are two different companies and we weren't the ones who charged him. I think he got it since he's still a paying customer :)