They’re dead to me until they fix their over-aggressive auto-ban. Having done nothing more than traveling frequently, rarely using VPN and only using it for coding, I was caught up in a random inexplicable auto-ban. Zero customer service. Appeal process that leads to a black hole. Whatever their technical advances, their user experience when something goes awry is terrible.

https://docs.anthropic.com/en/docs/test-and-evaluate/strengt...