AT&T defends controversial FaceTime policy following widespread backlash

I would argue this public outcry should have been predicted and is not the kind of sentiment AT&T should be seeking from their customers.

They should be adding value to their existing services and getting customers to pay for that added value, not trying to find ways to charge their customers more for their existing service.

Apple releases new hardware on a regular schedule - never once has the price increased for a newer model of the hardware. With Apple, the quality only gets better as the price gets cheaper. With AT&T, every contract not only comes with a price hike, but with more restrictions.

I want to love AT&T - they were the first to carry the iPhone and they employ more than a few of my family members. But, under current leadership, I vote no confidence and have serious reservations about locking myself into 2 more years of these shenanigans.