On my thinkpad, which I installed myself, suspend only works if I disabled the nvidea drivers. It really isn't great yet.
I don't use the Vista side much, but my wife uses a very expensive Sony with vista biz premium on it. Her suspend also (sometimes) crashes. She can't print from our XP home network (I can). She paid for adobe acrobat professional and it never worked on her box.
Of course, fedora 10 is out now and the thought of upgrading gives me the cold sweats...
Wow. Which vendor? What happened when you reported it?