We're taking about Apple here, who prioritize aesthetics over everything else, shipping a defective keyboard design for 5 years straight just to shave 1 millimeter of thickness on the laptop.
It needs to 'wow' people in the Apple Store in terms of looks and feel, usability be dammed.
I put off upgrading my personal MacBook for years after work issued me a MacBook with the touch bar. Such a usability nightmare for the sake of eye candy. That was a long seven years.
And that's counting the extra ~year I got out of the Lenovo after having to replace the fans.
Having user serviceable parts is nice but having parts that last 14 years is better. If there was a brand that did both, that's what I'd buy.
Later I switched to Lenovo when I got money and still no issues. Meanwhile all my mates with 2016-2018 era Macbooks have had endless issues, that they swore off ever buying Apple.
Anecdotal stories can swing in both directions, that's not proof of anything.