Both indeed. I'm older, I do consulting, often to the new school AI CEOs and they keep thinking I'm nuts for saying we should bring in this person to talk to about this thing...I've tried to explain to a few folks now a human would be much better in this loop, but I have no good way to prove it as it's just experience.
I've noticed across the board, they also spend A LOT of time getting all the data into LLMs so they can talk to them instead of just reading reports, like bro, you don't understand churn fundamentally, why are you looking at these numbers??