It's a gimmick even in the US and not the reason for their success there either.
That's an unusual way to say a full third of customers are dissatisfied with it.
They're all in tech somehow, for most it's skepticism about software quality for a complicated and critical system. For at least one, he thinks he's a better driver and likes driving anyways.
Does that include people who tried it during a free trial or via a monthly subscription and were sufficiently unimpressed that they didn’t keep it?