Apple had enjoyed having world-leading crisis communications embodied within Steve and didn’t immediately know what to do when he was gone.
Perhaps, but there probably would have been more thought over it than just shoving it onto everybody's phone. The problem, I think, is that Apple is *mostly* run by white men over 50 - a demographic that sees U2 as the pinnacle of the rock band. They probably don't even realize that rock bands aren't "cool" anymore. I remember when Apple Music was first announced and Eddy Cue spent far too long "demonstrating" his music library and it fell flat even to the press in his age range. Usually you're best off demonstrating with "timeless" music as music tastes are so personal.
"You're holding it wrong" was about the worst case of "handling the fall out" that I can remember in computing history. Jobs was an absolute laughing stock after he said that.
I do wonder that with Job's bowing out when he did may have been the best thing that could happen to Apples. The visionary made way for the logistic guys to let the next 20 years or so boom.
Job's departed just as most technology fields were starting to move into a more mature state, not entirely there but definitely past peak innovation. This is why I think the Apple Watch is the only thing that I think Job's would have absolutely loved out of Apple over the last decade or so. Would have thought Apple TV+ is very cool but risky, and be disappointed in the lack of progress on iPhone and might have down right hated the Apple Vision due to the hardware limits (bulk).
I remember distinctly, because after trying patiently for months then years to get rid of it through official channels, I rage-quit iTunes when that whiny man’s voice started playing again the moment I connected my phone in a rental car. I still won’t touch Apple Music to this day.
For that matter, it still comes back from time to time all these years later:
https://www.reddit.com/r/NoStupidQuestions/comments/13kc29l/...
Apparently, since they have taken down their dedicated removal tool from 11 years ago [0], your remaining recourse is to contact Apple Support and persist through upsell attempts to paid support.