Why are 100s of millions of people using AI if it is providing no value?
Because it's bundled with other products that do provide value, and that counts as "someone using it".
Because some middle manager has declared that I must add AI to my workflow ... somehow. Whatever, if they want to pay me to accomplish less than usual, that's not my problem.
Because it's a cool new toy to play around with a bit.
Because surely all these people saying "AI is useful now" aren't just lying shills, so we'd better investigate their claims again ... nope, still terminally broken.