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I doubt customers specifically ask to make the product really large and slow.

No - the customer is not asking to spend additional developer time in minimizing bundles.

This is exactly the type of business acumen that is missing.

Is the customer asking for a product that takes 5 minutes to open? Eventually customers do move away from crap… they're just very slow.

Customers of Slack don't care - and I think you are talking about the users.

This is exactly why developers need more business acumen.

Customers of slack care if they are paying tens of thousands for "waiting for slack to start"