It's very poor communication. They absolutely do not have to be non-deterministic.
And even if you do set it to zero, you never know what changes to the layers and layers of wrappers and system prompts you will run into on any given day resulting in "on this day we crash for certain input, and on other days we don't": https://www.techdirt.com/2024/12/03/the-curious-case-of-chat...