The part I have a hard time with as a corporate purchaser is that the failure/repair/replacement rate on our small number of Dell machines is upwards of 50%. We've only got about a dozen in use, and less then half of them have just worked reliably. At a certain point I don't really care how repairable the Macbooks we buy for almost everyone else are/aren't because the failure rate on those is so low by comparison.

I'm glad the Dell repair guy who gets sent out has a pleasant experience when he replaces the guts of a machine but my team still has to spend time and money shipping around replacements and dealing with warranty repair at a rate we just don't see with the Apple gear.

Once upon a time our entire corporate fleet was all Macbooks but the only thing we had worse luck with than these Dells was training nontechnical users on how to get to their Excel or specialized actuarial/compliance software through virtualization