My taste of their return policy involved me taking back my busted iphone 4 that was 3 months old into the Apple store expecting a good outcome, like I always hear on the internet, instead I was accused of being a liar and that the phone was water damaged and that they could not do anything for me.

Mind you, I had not even gotten to the genius bar at this point and they had not even looked at the white stickers inside the phone and socket to look for water damage.

Looking up my name also would have indicated I too had spent thousands on apple products.

I had to fight and claw my way through multiple managers and then multiple people at the genius bar before I finally got my phone replaced, and in the end, the way the replacement phone was issued to me was almost like I was being given hush money to shut up and go away. It was pretty ridiculous and extremely unprofessional.

It's not even my worst experience at an Apple Store, which says a lot.

I'm still a big fan of Apple's products, but not a fan at all of the Apple Store, and it is unlikely I will ever step foot in one again after what I've had to endure.

Then again, this all happened in Australia, and our standards with customer service are noticeably much, much lower than in America, so maybe that had something to do with it and the Apple Stores in America do have the excellent customer service I keep hearing about