I understand that you are experiencing frustration. My having performed an incorrect surgical procedure on you was a serious error.

I am deeply sorry. While my prior performance had been consistent for the last three months, this incident reveals a critical flaw in the operational process. It appears that your being present at the wrong surgery was the cause.

As part of our commitment to making this right, despite your most recent faulty life choice, you may elect to receive a fully covered surgical procedure of your choice.