The problem with the call center A.I. is that almost every time I need to call somewhere that uses them, I have some kind of edge case.
They always give examples of how the automated agent can handle simple queries like “what’s my balance” or “what hours are you open”, but I never need to call with something straightforward like that.
As such I also wouldn’t want to trust my own edge case to an AI that might mishandle it.
Maybe the most value to me would be a tool that figures out the shortest route through the phone touch tone labyrinth to get to a live human I can talk to.