Rachel from Recurly Customer Support here

Our current communication is focused on getting the hard facts out to our merchants - we want to be transparent and clear about what is happening and what expectations our merchants should have around this service outage. It's slow going, careful work with many moving pieces, so our intention is not to be uncommunicative, but to provide details as we have them.

I invite you to contact support@recurly.com if you have any questions - I will handle all inquiries personally. We are committed to making this right and helping our merchants in any way possible.