How do test drives work in this model?
It's not unheard of for people to have to purchase a car sight unseen, never driven. Dealers may give you an 'out' - as in final delivery is subject to a satisfactory test drive - but few people are going to knock back a car they've been waiting months for.
They released way too early on that model - new model, new factory, first consumer SUV for the brand.
You might have been lucky but they did have a lot of problems.
Ironically now they make an excellent used buy - like evolution, all of the buggy ones have been crushed, and the ones that remain are the solid examples. But their terrible reputation means they don't cost much at all.
Incidentally, my boss at the time bought one as well, and weirdly enough he let me drive it on the first day he owned it. There is no freaking way I'd let an employee drive my brand new car, but he seemed to think it was cool. Still weirded out by that to this day.