So if you read a support ticket by an anonymous user, you can't in this context allow actions you wouldn't allow an anonymous user to take. If you read an e-mail by person X, and another email by person Y, you can't let the agent take actions that you wouldn't allow both X and Y to take.
If you then want to avoid being tied down that much, you need to isolate, delegate, and filter:
- Have a sub-agent read the data and extract a structured request for information or list of requested actions. This agent must be treated as an agent of the user that submitted the data.
- Have a filter, that does not use AI, that filters the request and applies security policies that rejects all requests that the sending side are not authorised to make. No data that can is sufficient to contain instructions can be allowed to pass through this without being rendered inert, e.g. by being encrypted or similar, so the reading side is limited to moving the data around, not interpret it. It needs to be strictly structured. E.g. the sender might request a list of information; the filter needs to validate that against access control rules for the sender.
- Have the main agent operate on those instructions alone.
All interaction with the outside world needs to be done by the agent acting on behalf of the sender/untrusted user, only on data that has passed through that middle layer.
This is really back to the original concept of agents acting on behalf of both (or multiple) sides of an interaction, and negotiating.
But what we need to accept is that this negotiation can't involve the exchange arbitrary natural language.