I think the path forward there is slack/teams/discord/etc integration of agents, so you can monitor and control whatever agent software you like via a chat interface just like you would interact with any other teammate.
If you use the interface at nonbios.ai - you will quickly realize that it is hard to reproduce on slack/discord. Even though its still technically 'chat'
It's still nice to have a direct web interface to agents, but in general most orgs are dealing with service/information overload and chat is a good single source of truth, which is why integrations are so hot.