Hi dexen, the reason is that there are already many excellent (or so we hear) options for paid hosting /apps deployment and we think that there isn't a need for yet another another good service (unless you can really make a difference. We had some ideas in this direction like with having all the apps cloned in 3 live servers in different locations including the mysql database but this was just an idea) but we do give some support through the forums and occasionally via email :)