Except AI support agents are only using content that is already available in support knowledge bases, making the entire exercise futile and redundant. But sure, they're eloquent while wasting your time.
That is because search is still mostly stuck in ~2003. But now ask the exact same thing of an LLM and it will generally be able to provide useful links. There's just so much information out there, but search engines just suck because they lack any sort of meaningful natural language parsing. LLMs provide that.
(Might be a naïve question, I'm at the edge of my understanding)
LLMs inherently would introduce the possibility of hallucinations, but just using the vectors to match documents wouldn't, right?
Yes, this is how all the new dev documentation sites work now days, with their much improved searches. :-D
Why invest in making users more savvy when you can dumb down everything to 5 year old level eh
I want:
> Respond with terminal command to do X
>> `complex terminal command code block`
> oh we need to run that on all such and such files
>> script.py
Yes, that's literally how you learn things. I can't understand how anyone on this forum thinks otherwise. Hackers are supposed to be people who thrive in unknown contexts, who thirst for knowledge of how things work. What you are suggesting is brain atrophy. It's the death of knowledge for profit and productivity. Fuck all of that.
They might be boring but they are nonetheless foundational
In that case I'm really not sure why professional software developers should be interested in your opinion on the technology at all
But I can’t imagine ever calling tech support for help unless it is more than troubleshooting and I need them to actually do something in their system or it’s a hardware problem where I need a replacement.
if the service offered is "support" then why is a phone call less acceptable than reading documentation?
Over the past 3 years of calling support any service or infrastructure (bank, health insurance, doctor, wtv), over like 90% of my requests were things only solvable via customer support or escalation.
I only keep track because I document when I didn't need support into a list of "phone hacks" (like press this sequence of buttons when calling this provider).
Most recently, I went to an urgent care facility a few weekends ago, and they keep submitting claims to the arm, of my insurance, that is officed in a different state instead of my proper state.
I love a good AI to help search through large documentation basis for the particular issue I'm experiencing. But it is clear when the problem I am having is outside of the AI's sometimes infantile ability to understand, and I need the ability to bypass it.