From the skepticism here, it's clear Mr. Marcus has his work cut out for him. Even with far fewer people ever reporting to me (directly and indirectly) than him, I sympathize with his inability to get the unvarnished truth from his own people. "We're routinely screwing people out of hard cash" is probably a scary message to relay up.

His email sounded sincere, and he's new to the job. I'd be inclined to give him the benefit of the doubt. He must know that the technorati hating his company is bad for business.