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They probably are an LLM and if they aren't, their higher management is pushing for them to be LLMs by 2027 at the latest.

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I still get strong Hyderabad vibes from the copy/pasting plus the occasional original sentence.

Perhaps they trained the LLM using that data though.

(Small customer though: yearly AWS spend around 80k. Support is 10% of that.)

TAMs are super hit and miss. We’ve had great ones (hi Nick!) and not so great ones. ($7-10M/mo customer AWS spend, support is a complicated sliding scale % of that, gogo ES!). Non-ES at smaller customers has been universally useless, except at quota increases.

If you're pushing 10 mil per month through AWS, I pray you have some bitcoin miners hidden in that spend. The mind reels

Multiple large scale SAP S4/HANA workloads wasting electrons…

At this scale it may make sense to run your own mini data centers?

There’s lots of those too.

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