Despite all the procedures and tests, the software still managed to endanger the lives of the passengers.
https://en.wikipedia.org/wiki/Maneuvering_Characteristics_Au...
I suspect that few organizations that do all that, have a process/culture of ignoring bugs in the wild -- and those that do have such complicated domains that explaining the error is hard.
Software best practices today would probably also involve sending metrics, logs, error reports, etc.
That said, it's still extremely easy get embrace a culture were unexplainable errors are ignored. Especially in a cloud environment.
KC lost over $400 million in less than an hour due to an old feature toggle and a problem with their deployment process.
[1]: https://en.wikipedia.org/wiki/Ariane_5#Notable_launches