911 centers are so understaffed, they're turning to AI to answer calls

I’ve worked in the public sector software space for 14 years. The role of a dispatcher comes with significant emotional stress. Many dispatchers are overworked, and the demands of the job often take a toll on their health. Many are overweight too.

In some large cities, there may be only one or two dispatchers covering the night shift in high-crime areas. Their responsibilities extend far beyond simply answering calls. They must also dispatch units, monitor officer safety, run NCIC queries, conduct searches, and provide critical information in real time. The position requires exceptional multitasking skills and the ability to remain calm under constant pressure.