When you follow a cult/religion's instructions to the letter and still fail, this is the excuse every time. It's manipulative and unverifiable.
I land on the point of the tradeoff spectrum where you have some "instructions" and rules, but it's also a "spirit of the rules" kind of thing, and someone has the means to exercise subjective judgment, instead of trying to fully eliminate subjectivity in favor of ever growing rules with ever growing exceptions that become a maze to navigate, and can become its own form of tyranny, especially if someone has the power to arbitrarily decide which set of rules to choose to apply for each case.
You can have the best processes and rules, if the people are bad. You can't compensate for that. And if you have good people, you can and should allow them some range of judgment.