Absolutely. Apple has primarily been a marketing company for the last decade. They should keep that in mind, for their own sake.
Marketing means understanding your users, and if you don't understand your users how do you convince them to give you the money? Users are not like government officials or company executives where you can convince them by a slideshow or a list of bullet points about why the product is great; the product itself needs to be great because consumers are the ones using it.
And "great" depends on your user's perspective.
I'm still not sure how to feel about this. I think I love the iPhone 5, but iOS6 feels underwhelming.