100%. What’s also interesting is that this pattern holds true in many other aspects. I often review our support tickets to see what customers are writing. And often, the bigger the client, the more polite and reasonable they are. Of course, there are exceptions.

For example during down time. AWS might goes down and we’re rushing to fix things. The first ones to complain are usually the smallest customers. They tend to write everywhere, often in a rude tone, sometimes exaggerating “we couldn’t track time for half a day”, while it is only 10 mins. Bigger clients usually more polite, thank us for responding quickly, and sometimes even offer to buy us some coffee 'cause they say we’re under pressure )