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Comment by esseph | Hacker News Reader

> constant bugginess and jankiness of their offerings

This is something I had not heard (also have been a paying user for a very long time).

I've never encountered a bug, to my knowledge. I did dislike that when they released photo storage they didn't have a proper search feature.

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For me the jank is in their billing and the plans I can purchase. I can either have a Business Mail Essentials plan or a Business Password plan, but if i want both at the same time I have to buy a plan that's three times as expensive or drop my custom domain name.

I do dislike their billing options when it comes to feature / service selection.

  I've never encountered a bug

I've never hit any of the major bugs, but the iOS app is quite glitchy. The unread count never updates if the mailbox is externally modified (e.g. via the web app), sometimes it goes to zero or one. Sometimes my messages simply don't show up.

There was also that whole IMAP data loss issue. Unsure if that ever got resolved.

Android / Linux using the web apps / chrome ext here.

Same here, no bugs in Proton apps and I’m still a happy subscriber.

Proton seems to have a lot of cheerleaders that come out of the woodwork when anyone complains. I'm happy that somehow their code is magically bug free for you, since you've somehow never encountered any bugs whatsoever in their code (despite their release notes mentioning literal bugs they've fixed).

I'm glad it works for you, but their offering is frequently buggy and broken for me.

It'd be useful if you pointed out bugs instead of just implying that anyone who doesn't share your experience is some sort of shill

The person I was responding to literally said they were "a paying user for a very long time" and "never encountered a bug". No software is bug free. I can't think of a single software service I've used for as long as Proton (7 years now) where I haven't encountered a single issue over that time. I take their statement to be so incredibly unlikely as to be facetious or intentionally duplicitous.

So I responded in kind, because I've definitely seen company cheerleaders, and I'll have no part of it. I'm glad you all are happy with Proton. I'm not telling you to leave.

And if you really want to see complaints, you don't have to look far. Read the other comments on this thread. I don't have to spell everything out for you.

Idk what to tell you. Email is mostly a solved problem for most cases, and object storage is mostly the same. Password manager is one of the best I've found in any platform, at least for the individual-user use case.

The VPN has always just worked, too.

If you're using desktop apps for things, really can't help you there as I have no experience with any proton offerings for that piece.

  Idk what to tell you. Email is mostly a solved problem for most cases

Idk what to tell you. Considering email is mostly a solved problem, Proton must be extra incompetent for inadvertently deleting people's emails due to multiple different bugs in their code that took them far too long to address (multiple years in some cases).

https://old.reddit.com/r/ProtonMail/comments/t8vwhf/deleting... https://news.ycombinator.com/item?id=33432296 https://old.reddit.com/r/ProtonMail/comments/yjz3yu/proton_b... https://old.reddit.com/r/ProtonMail/comments/1j79x7j/has_the...

(The temerity of the customer service response on that last one, saying they have no clue about the bug being asked about is galling, but par for the course for them).

BTW, make flippant responses, get responses in kind. Normally I'd ignore this idiocy, but today was your lucky day. Anyway, it's clear you're just a troll and I've indulged you enough.

I would imagine this is the universal case, otherwise they would be out of business.

People that feel very satisfied or dissatisfied with something are most likely to comment. I've just been very satisfied.

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