Unfortunately that won't work. Most companies now have an arbitration clause meaning that you can't take them to small claims court.

Had a similar situation happen with another company. Went to take them to small claims but the judge threw it out because of the arbitration clause. We then spent months and many resources but were unable to continue because we couldn't successfully contact their arbitrator to proceed with the dispute. Long story short, we wrote it all off as it was becoming too expensive both with time and resources.

This is all by design, and admittedly, a clever way for companies to do what they do.