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They can still do the deep dive, that is absolutely convincing. They likely did: distracted before I could finish [work, unfortunately - incident of our own]

My criticism is it's 'puffy'. The 'scope and complexity' for a public postmortem is 'customer-facing'. Otherwise it's a tree/forest scenario.

One might say 'the lady doth protest too much'; this should be routine. It is, elsewhere: see Cloud, Web Hosting, PBX. Pick your decade.

they're big, and we expect proper behavior out of them when they mess up. that includes public details.

What deep dive? They explained one of the three issues. and never offered a real solution to the problems. their action items list is just "We will test better next time..."