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How do you know the product is broken before you buy it?

You can eliminate some of the uncertainty by googling the product name and see if there are any complaints of the "Everyone has seen this issue" variety. Of course, even a product with 100% consumer satisfaction can have "No one has ever seen this before" issues.

Problem is that you're going to find people bitching about just about every product out there.

Some of these problem reports are just going to written by people who are all doing something wrong. Others might be legit bugs.

I can't think of any technology that I own that doesn't have some issue that drives me nuts.

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