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Comment by shutter | Hacker News Reader

Counterargument: Obtaining the usually-excellent reliability and stability that Google usually offers would be time-consuming, difficult, and a distraction. Sure I could set up a server with Postfix et al, but there's no way I'd be more reliable than Google without investing a substantial amount of time, money, and energy.

I don't want to spend my time maintaining a mail server. Let someone else do that.

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I 100% agree with you, which is why I use them for email. But if they were to drop my business off the Internet for days at a time and make it impossible for me to get in touch with them, I'd be a little more concerned with that than with sporadic email downtime.

Agreed. I was in the process of moving our small set of users to Google Apps Premier. The phone support and quick response time was crucial to convincing my boss to allocate the funds. I think such a change:

http://www.google.com/support/forum/p/Google+Apps/thread?tid...

is a dramatic change in the product. Hopefully they will give me a refund.

I'm confused. The links and text in the page you link to all say that Phone support is still available, just you have to login to a support page and enter some pin and then you get the number. Is this not true?

> the usually-excellent reliability and stability that Google usually offers

This is most of why I put aside my reservations and used them as a registrar intermediate. I am quite sure I said to myself, "well, you can trust Google".

My domain expires in March. Bad news for me. Bad news for Google too. I can't trust them implicitly any more. I'm sure anyone else who is in the crosshairs on this issue feels the same.

I agree. It never occurred to me that Google would manage to screw something up as fundamental as making sure domain renewals worked properly. Of course, given the recent issues we've seen reported with SSL certificates being allowed to expire (GrandCentral comes to mind), maybe we should be more worried.

I have one domain registered with them, and supposedly I should be able to transfer the domain to another one of my registrar accounts (I can unlock the domain and receive the authorization code, transaction ID, and security code), but something keeps rejecting the transfer. Let's see how long it takes to work through this!

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