I don't think this is good evidence for this, there was a lot of people vociferously and quite publicly concerned about Cracker Barrel. This bot excuse seems more like a ploy to downplay things.
"the bots" is the new false consciousness, it is a deliberate attempt to avoid engaging
No real-life person thought the logo was offensive before or that the logo became woke. It never passed the smell test.
>PeakMetrics didn’t attribute the bot megaphone to any specific organization or state actor. Rather, it found, “The initiators are ideological activist accounts with prior culture-war posting histories, supported by botnets.”