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I don’t know the service company in question, but if it’s a gig-style matchup, how would the company know what their contractors are doing? Also, wouldn’t this incentivize the contractors to develop as many personal relationships as possible, as a hedge against getting arbitrarily kicked by the contracting company?

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Semi-related:

If I'm not mistaken, services like Upwork and Fiverr will look at certain metrics for outliers, like repeat business in a particular industry. And for eBay, I think they’d look into cancelled bids on high-value items and check messaging history.

Disclaimer, based on old memories

Data analysis. If someone has a low repeat customer stat, but high ratings, smells fishy.

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