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I’m seriously considering switching off just because I hate how complicated their app has become. But I’m not a heavy user of stuff like safe documents, ID Cards, etc so it simply adds clutter and extra taps to get to the account passwords that I want.

And obviously everything you stated as well is a disappointment.

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I think you can seriously improve your UX, because I don’t have any extra tap to access passwords, definitely not because of ID cards or the likes. I just search for any item (no matter what category) or it is already suggested and I don’t have to search.

I genuinely don’t mean this in a condescending way, but you must use it wrong or have a wrong setting somewhere.

My main gripe is with the iOS app. I actually think the Mac version is easy to use still and don't have that many issues with it. But on iOS, it starts on Home and if I don't already have the site favorited and can't remember the name of the website, that's 2 additional taps to get to a list of all passwords - Items in the bottom tab and then either All Items or my Personal vault - and then I can start scrolling through to find what I'm looking for. Obviously if I'm already on the site for autofill or it's something basic like Gmail, Microsoft, etc then I have no problem searching. But sometimes I search for sites that I used years ago and can't remember the name.

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