The software stack of usability is severely missing. So they have a lot of software that kind of works, but none of it well.
In that case I'd rather have the cheaper Unifi that only does storage.
I was surprised when I was on a Synology subreddit (I think, or maybe the Synology forums) looking for details about upgrading RAM how many people seem really passionate about the various synology apps.
But no, the built-in option seemed to have a league of fans in the Venn overlap of “people who want to stream video off their NAS” and “people willing to settle for an oddball solution”.
I seriously want it to work well. How do you find 1 out of 10,000+ pictures you've taken in the last 20 years without spending hours self categorizing beforehand?