One can only imagine the other beginner mistakes made by this operator.
My comment about vitriol was more directed at the HN commenters than Eric himself. Really, I think a discussion about web infrastructure is more interesting than a hatefest on Google. Thankfully, the balance seems to have shifted since I posted my top-level comment.
I suspect the author is unaware of their other blindspots. It's not 2001 anymore. Holding yourself out as a hosting provider comes with some baseline expectations.
Do you have more details? That sounds interesting.