Been using Synology for more than 10 years. Very used to DSM and my default would have been to continue.
The drive policy was a calculated insult to customers. I don't buy the argument that Synology was incurring support costs. If true it should have charged for support. It looked price gouging.
As result I switched to Ugreen (2x 4800 Plus units) and think I'm unlikely to buy Synology in the foreseeable future.