They received a lot of bug reports and negative feedback from developer and public betas. Guess what, they’ve still released the glass almost unchanged. “We know better than you” is a fundamental part of Apple’s mentality
It's a fundamental part of many tech companies at this point, really
At least for Microsoft it is balanced by the real need to listen to business customers. Apple has none of such checks-and-balances because it caters primarily to individual users.