Be a Potter, Not a Sculptor

squirrelsquadron.substack.com

2 pointssquirrel4 comments

> These days, you can’t afford to wait any more than 24 hours to iterate your designs and try out changes to your software with real customers.

Software that does this to me is one of my pet peeves. It's a terrible practice for the end user, and is the main reason why I no longer use SaaS or allow installed software to update itself automatically.

Doing it without your customer's agreement is indeed unhelpful! I'm sorry you're that frustrated by this experimentation.

That's why I advocate using feature flags and beta labels and supervised user research to get feedback. Do those methods work for you, so you can opt in?

I have no issue if it's opt-in on the user side. My peeve is when software changes on me without my knowledge and agreement.

Good point! I need to write more about the opt-in/out elements of rapid feedback. Thank you!

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