The org suffers from several systemic issues: entrenched tenured employees coasting on accumulated RSUs who resist change, middle management engaged in territorial conflicts/fiefdom turf wars that prioritize their own self-preservation over company goals, numerous underperforming hires made to meet diversity targets rather than capability needs, and leaders whose primary competencies lie in mastering the silly cliched "Amazon speak" (Amazon LP this and LP that, quoting Bezos as opening lines, day ones, etc) and the usual de rigueur rituals such as churning out obligatory, meaningless six-pagers, instead of driving genuine innovation or results.
AWS is fast becoming a parody of itself and needs a reset. The recent outage is a harbinger of things to come, if things continue as is.