> another asking to open a communication channel.
The other person is asking to open a private communication channel. OT, but where is this reductionism-to-rationalize-trend coming from lately?
People that lack emotional intelligence.
Yeah, Mozilla introduced a bot that's stomping on things. Are they malicious? Twirling neatly waxed mustaches as they cackle gleefully as the little ants scurry about in a panic?
Or is this a case of humans doing what humans do: Screwing things up.
The first step is to open communications, and the most effective form of communication is face-to-face (the way we've evolved to do it).
Getting to the bottom of the issue in 1-1 communication with a representative of the community should be the common approach when complex problems arise, because then you can be sure that you're on the same wavelength before you do your mass communication with the rest of the community. Saves a TON of time and heartache and ill feelings.
This communication in particular is about how one member is sharing their "discomfort" of the non-communicated automation efforts done by Mozilla, and is also expressing their resulting action - leaving that community.
Please don't conflate the efforts of institutions (Mozilla) with the ones of communities (SUMO). Transparency is a big factor that marks their difference. So yes, community is also about communication.
It’s not a “screw up”. It’s also not malicious per se. It’s insensitive and shows a lack of care for the community. They deliberately turned on a bot that would overwrite work done by people, and make these people work with diffs and proofreading, without them having a say in it. In production!
It’s not like they can’t test it. Or involve everyone. There are locale leaders, as the Italian person alluded to.
This is shitting on community, and then going “sorry not sorry”, because they’re not rolling it back and they’re saying “I’m sorry you got your feelings hurt, wanna talk”?
This CAN be sorted out. And I believe it will. But it WAS insensitive and it WAS a case of not caring for the people who put their time and effort in voluntary work that benefits you. It’s really bad, no matter the intentions.
Where are you getting this from, specifically? The claim I can see is that Mozilla didn't care enough to check first. So this looks as if it might be a straw-man argument. I think those are specifically prohibited in the FAQ.
> Or is this a case of humans doing what humans do: Screwing things up.
Whatever else they might be, they're clearly out of touch. You'd have to be living under a rock to not realize that AI is controversial - especially in the more OSS/FSF parts of the internet - and rolling it out like a bulldozer is going to create outrage.
As soon as you get Wi-Fi back up, let's hop on a call.
Asking that same volunteer to hop on a video call is just insensitive. They're the one providing free work; if you care about solving the problem and not losing the volunteer force, you should go where they are (the forums) instead of asking them to come to you (video call). They probably don't want to take time out of their schedule to waste their time talking with a community rep. And they probably don't even want to do a voice/video call.
Unironically, AI trends.
It's always been in the community. I think this decade really showed that these weren't just stellmans to understand perspectives, but die hard conservatives (in the literal sense of the word) who want to maintain decorum over anything else. No matter the situation. Google can announce a hostile takeover of a government tomorrow and such folk will react "well let them talk it out. Google is a big company after all".