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The endless misapplications of net promotor score are hilarious. My ISP does the same thing despite being the only one available.

The purpose of the tool is to infer customer loyalty. What's the point of that in a captive market? I suppose whatever 3rd party is facilitating the survey gets paid and that's something.

I always answer no to these type of situations, under the slight hope that maybe enough people will say "no" that it forces the county or city to get bids for the contract and investigate why people don't like the service, and try to do better.

Very occasionally these types of arrangements end up with an enthusiastically high performing company that does the right thing, but usually it's dumpster fires all the way down.

Asking the likelihood I would recommend a service to my friends is a sure fire way to get a 0.