Google Maps is garbage as well, full of inaccurate shit or meme stuff people added but the process of getting it fixed has been made worse and worse over the years.
The report system has been gimped massively,can't even type in reasons any more just have to select from some limited options and hope for the best. Took me over half a year of reporting a permanent street closure near me for them to actually change it and all the whole they were happy to direct people and cars down it . Other times they just outright reject reports without any reason.
Directions have got more sucky over the years.
More and more advertising has creeped into the maps as well, seeing the logos for stores and restaurants over other places and when zoomed out because they paid to be boosted.
I only use Google for street view and, on google earth, for historical aerial imagery these days, not for navigation. For that I use apps that use OSM like Organic Maps or now CoMaps.