I understand what you're saying, and I agree, technology doesn't always make things better. In this particular example though I'm not talking about adding frivolous software, I'm making the point they don't want to invest in ANY computing technology. Inventory, logistic, order, people or timesheet management. The example of IM is more a case of removing the requirement to hand a runner a note and them literally go to the other side of a warehouse to hand that note over. Apologies if that wasn't clear.