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> We do test, a lot. Our testers are called endusers.

Maybe they should read bug reports posted by the end users, and not have half-baked solutions posted by Very Ignorant Persons.

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That's a good point. I think it would be bearable if they actually had a good feedback platform & interact with their users. Feedback Hub is just terrible: slow, featureless & built on top of their buggiest ui platform.

Unfortunately their audience is probably too big.

There's no business case for reading bug reports.

Only when you are a monopoly

Crowdsource it. (Microsoft could) start a website called WeHeardYouLetsFixTeams.com where users submit bug reports for Teams out in public, other people vote on how much each bug is a pain point for them, the Teams, er team commits to fixing the top 5 each quarter. Do a whole media circus around it. Do a sales push to get people off Slack/Zulip/Discord/Telegram/Meet/etc. Get some industry accolades for listening to your users.

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