Does your Kubernetes configuration need to be installed by a stranger? Use Helm.
Does your Kubernetes configuration need to be installed by you and your organization alone? Use Kustomize.
It makes sense for Grafana to provide a Helm chart for Grafana Alloy that the employees of Random Corp can install on their servers. It doesn't make sense for my employer to make a Helm chart out of our SaaS application just so that we can have different prod/staging settings.